PLDT Service Agreement: Everything You Need to Know

If you`re a PLDT subscriber or planning to be one, it`s essential to understand the terms and conditions of their service agreement. A service agreement is a legally binding contract that outlines the responsibilities of both parties – PLDT and the subscriber.

In this article, we`ll cover the key aspects of the PLDT service agreement, such as its parts, termination, and payment terms.

Parts of the PLDT Service Agreement

The service agreement consists of several parts, including:

1. Application form – it includes your personal information, plan details, installation address, and other necessary details.

2. Service order form – it outlines the services you ordered, installation fees, monthly fees, and other charges.

3. Terms and conditions – it contains the guidelines for the use of PLDT`s service, including acceptable use policy, disconnection policy, and billing and payment terms.

4. Privacy policy – it explains how PLDT collects, uses, and protects your personal information.

Termination of the Service Agreement

PLDT provides several circumstances wherein you can terminate your service agreement. These include:

1. Non-performance of service – PLDT is obligated to provide you with the services you subscribed to. Failure to comply with this obligation is enough grounds to terminate the service agreement.

2. Breach of agreement – If either party fails to comply with the terms and conditions of the service agreement, the other party can terminate the contract.

3. Voluntary termination – Subscribers can terminate their service agreements for whatever reason. However, they are subject to certain conditions, such as giving advance notice and settling any outstanding balances.

Payment Terms

As a subscriber, it`s your responsibility to pay your monthly service fees and other charges on time. Here are some things to keep in mind about PLDT`s payment terms:

1. Late payment fees – PLDT imposes a penalty fee of 1.5% per month on outstanding balances.

2. Payment options – You can pay your bills through various channels, such as online banking, over-the-counter payments, and automatic debit arrangements.

3. Disconnection policy – If you fail to settle your account, PLDT can disconnect your service after giving you a notice.


Understanding the PLDT service agreement is crucial to ensure that both parties fulfill their obligations. By reading and familiarizing yourself with its terms and conditions, you can avoid disputes and make the most out of your PLDT service. If you have any questions or need clarifications, don`t hesitate to contact PLDT`s customer service representatives.